Get help with your order or product once it’s been delivered.

Frequently asked questions after you have received your test-meter.co.uk order

I need a copy of my invoice. Where can I get one?
Your invoice was emailed to you upon purchase of your order. If you are a Test Meter member, you can also view or print invoices directly from your online a...
Wed, 16 Feb, 2022 at 3:47 PM
I’ve opened my product and it is damaged. What should I do?
We’re really sorry to hear that your item arrived damaged. Please submit a support ticket here with a photo of the damage and we’ll be in touch without delay.
Mon, 28 Feb, 2022 at 9:31 AM
I’ve received the wrong product. What should I do?
We’re really sorry to hear you received the wrong product. Please submit a support ticket here with a photo of the product you received in error, and we’ll ...
Mon, 28 Feb, 2022 at 9:32 AM
I want to return my product. How do I do this?
To arrange the return of an item for a refund or exchange, please raise a ticket here, selecting 'I want to arrange a return/refund' from the dropdo...
Thu, 11 May, 2023 at 11:28 AM
Where is my calibration certificate?
If the product you ordered included a calibration certificate, it should normally be included inside the packaging of your product. For equipment supplied w...
Mon, 28 Feb, 2022 at 9:34 AM
My calibration certificate is not up to date. What do I do?
In the time it takes a product to leave the assembly line to when it is eventually delivered, it may appear that your calibration certificate is outdated. F...
Wed, 16 Feb, 2022 at 2:44 PM
How do I book calibration and recertification for my product?
Annual calibration and service is the best method of ensuring that your test and measurement equipment is providing accurate results within specifications t...
Wed, 16 Feb, 2022 at 3:59 PM
I’d like to leave a review of test-meter.co.uk. Can I do this?
We take enormous pride in the feedback we receive from our customers through Trustpilot! We very much welcome all reviews, good or bad. Please leave any fee...
Wed, 16 Feb, 2022 at 3:59 PM